Correspondence Management in Practice
Correspondence management is all about capturing, storing, processing and then responding to correspondence, whether from internal or external stakeholders. Throughout the course of large, complex projects the ability to effectively manage, track and archive all correspondence issued and received significantly increases their chances of successfully meeting timelines and budgets.
Over recent years correspondence handling has gradually shifted its focus from general purpose archiving features to process-driven correspondence filing and correspondence creation features. For these reasons, and more, many organizations are now looking for ways to improve and streamline their back-office correspondence processes.
In this white paper we look at the various types of correspondence flowing within organizations and discuss best practice approaches to managing electronic, physical and formal communications as part of optimized business processes.